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Video Introduction (Mandarin version)Imation has a legacy of offering world-class support of its media to end-user and OEM customers. No other media manufacturer or supplier has the experience and technical expertise to provide the solution-oriented support of their media products on a worldwide basis. Based in the US, Imation utilizes a Global Technical Support network to investigate and resolve media performance concerns that our customers may have.
Drive and environmental issues can often manifest themselves in the form of media errors. Imation's failure analysis expertise can help customers resolve data center operational issues through root cause analysis. Currently, Imation has Technical Centers located in the US, Canada, Japan and Europe. In addition, Imation has local Technical Support Experts in many countries of the world, including China.
With the introduction of the China Region Technical Center, Imation has made an investment in the future of the media business in the China Region and taken another step towards enhancing its global presence in an extremely important and fast growing market area.
On-Demand Technical Support Expertise
Imation offers three levels of Technical Support including:
- Level 1 - Answer questions about technology, applications, media care and handling and other media usage questions.
- Level 2 - Assessment of reported media performance problems.
- Level 3 - Direct access to Imation industry and technology experts to resolve complicated or multiple-cause customer data center performance problems.
In addition, The Technical Support Engineering Staff in the China Region is fully integrated into Imation's Global Technical Service Organization and has direct access to Level 3 support through Imation's technical centers in Japan, the US and Europe.
Product Performance Assessment
Level 2 and Level 3 Assessment Background
- Unique, proprietary hardware and software packages to assess media performance metrics:
- Developed through 50-years experience in magnetic recording media and systems
- Key Data Center and Mid-Range Server Products supported:
- 3590 Standard Length Cartridges
- 3590E Extended Length Cartridges
- 9840 Cartridges
- 9940 Cartridges
- LTO Generation 1 Cartridges
- LTO Generation 2 Cartridges
- Comprehensive equipment and software provides capability for:
- Duplication of the customer's experience of suspected media issues
- Media performance analysis
- Diagnostics are performed on media that measures out of specification to identify cause for failure (manufacturing quality, handling damage, drive damage, etc.)
- The objective of each assessment is to identify the root cause for reported problems in order to provide the customer a solution for improving performance of their data storage operations.
- Our technical Service team visits customer periodically and provide onsite product complaint handling whenever needed.
As a leader in data storage technology, Imation endeavors to provide technical training and seminars to enhance customers' knowledge on care and handling of media. Besides, we also provide regular technology updates to help our customers keep pace of the development trend.
OEM Partnership
Being one of the important technology developers in the world, Imation has her own R&D team and manufacturing plants. We maintain close relationship with the OEM partners in the world such as IBM, STK and HP.
With the help from our OEM partners, we can diagnose even complicated or less common issues effectively and successfully. In fact, many problems were resolved according to this model in the past.
Facilities of Imation China Region Technical CenterContact Us
Our well-trained engineers were dedicated to support our customers all over the China Region. Please call our customer service hotline for any enquiries or you can visit our Imation China website for any assistance.
Imation China Website: http://www.imation.com.cn
Customer Service Hotline: (86) 10 68434680
Customer Registration: http://www.imation.com.cn/support/registration.php
Online Enquiry: http://www.imation.com.cn/support/enquiry.php